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​Below is a summary of the 1,377 conversations parents had with our AI Chatbot leading to the 2024 summer school. Our responses to these frequently asked questions are in bold italics.
 

1. Course Details and Enrollment:

   • Inquiries about summer school courses for different age groups (primarily 5-17 years old), including specific weeks, dates, and duration flexibility. Please see skola.co.uk/rp (for 10-17 year olds at SKOLA Regent's Park) and skola.co.uk/gg (for 5-9 year olds at SKOLA Gloucester Gate) for details about the schools

   • Many questions about the registration process, space availability, and program schedules for both SKOLA Gloucester Gate (5-9 years) and SKOLA Regent's Park (10-17 years). Please see skola.co.uk/register for information about week availability and to register.

   • Some inquiries focus on the 2025 summer school dates, demonstrating early interest in future programs.
      

2. Pricing and Payment:

   • Questions about the cost for various course durations, including one-week, two-week, and full summer options.

   • Requests for detailed pricing for different course types (full day, half day) and accommodation options. We have a helpful summary page at skola.co.uk/prices.

   • Payment-related questions, including PayPal payments and discount codes. We offer 5% discount codes RETURN and SIBLING for returners and for parents booking in more than one child. We can take payments via paypal from our skola.co.uk/pay-by-paypal page, or you can pay using skola.co.uk/pay-by-card or skola.co.uk/pay-by-transfer
      

3. Accommodation and Logistics:

   • Parents frequently asked about student accommodations, including homestays and residential options, as well as arrangements for guardians and families. See our skola.co.uk/residence page for more details. for the first two weeks of the summer in June, and the last two weeks of the summer in August, we also offer homestay options. 

   • Questions about transportation, specifically school bus timings and coverage areas. For info in homestay, transfers and transport please see our skola.co.uk/services page.

   • Queries about guardians attending with students or arrangements for younger children to leave school premises. Parents and guardians do not join the school programme from Monday to Friday but can pay to join the Saturday excursion for an additional £100. Parents can give their child permission to leave if the child is aged 14 by emailing the office at info@skola.co.uk.
      

4. Sibling and Family Enrollment:

   • Multiple conversations involve the possibility of siblings enrolling together and aligning their start dates, as well as inquiries about programs for different age groups within the same family. Use the code SIBLING for a 5% discount on tuition fees. We support families further by providing a complimentary car service between the schools in the morning so parents only have to drop off at one school. Please arrive at either site between 8:35 and 8:50am for this service. Parents collect from both schools in the afternoon but there are 30 minutes between the finish times to allow for the 20-minute walk through the park. SKOLA Gloucester Gate finishes at 4:00pm, SKOLA Regent's Park finishes at 4:30pm. 
      

5. Course Flexibility and Levels:

   • Detailed questions about course levels (beginner to upper-intermediate) and the flexibility in choosing courses for specific age groups. Our age groups are 5-6, 7-9, 10-12 and 13-17 and have beginner-advanced levels for each age group. 

   • Interest in additional programs, such as afternoon activities, excursions, and whether the courses are suitable for different language abilities. Even beginner-level students can access the whole course including the afternoon activities, excursions and Friday presentations. 
      

6. Online Courses:

   • Regular inquiries about online 1:1 courses, including their suitability for younger children, schedule flexibility, and skill improvement (speaking, writing). Online lessons are perfect for all ages and levels. They are visual, interactive and based on each student's personal interests and goals.

   • Queries about booking trial lessons with specific teachers, such as Michelle and Connor. Book a free 20-minute trial with a teacher of your choice from the skola.co.uk/online-english-lessons page. Lessons are £16 per 30-minutes thereafter (or £30 for an hour lesson. Choose as many lessons per week for as many weeks as you want. There is a £5 registration fee per booking. Many families opt for 1 or 2 lessons per week for around 10 weeks per registration. Choose a regular day and time with your teacher. Give your teacher at least 2 days notice for a lesson not to be counted if you can't make your regular slot.
      

7. Visa Support:

   • Questions about the visa application process and the type of visa letter support provided for international students. We provide a letter to help with your visa application for £25 as part of your £500 deposit. If your application is refused we will refund you £425 keeping the £50 registration fee and £25 visa application fee.
      

8. Multilingual Inquiries:

   • Conversations include questions in various languages (Spanish, Chinese, German, Russian, Turkish), reflecting a diverse customer base seeking information in their native language. Click a flag at the top of the website for a Google-translated version of our website in various languages. 
      

9. Staff and Employment:

   • Some interactions revolve around job opportunities at SKOLA for the summer period, indicating interest from potential staff. Please see the skola.co.uk/jobs page for more info.