SKOLA Terms and Conditions
Please save as pdf this page with a timestamp to prove the terms that you made your booking under. Last Update 12/09/2024
1. COURSE FEES
You can pay full fees at the time of enrolment, or a deposit of £500 per student with the balance paid 8 weeks before the start of the course. Balance of fees = total fees - deposit.
2. CANCELLATIONS
Prior to 8 weeks before the start of the course: we can move weeks for free, or refund minus the registration fees.
Within 8 weeks of the start of the course: we can move weeks for a £50 per student charge. To cancel a course less than 8 weeks prior to arrival, we can refund minus 1 week's fees and all registration fees. For this reason, students are strongly advised to take out insurance. Registration fees, visa letter fees and homestay for visa purposes fees are not refunded in any circumstance. During the course, fees for students who leave the school early will not be refunded.
2a. CANCELLATIONS DUE TO COVID
Tuition fees will be refunded in the case of the school not being able to open. If students are unable to travel due to having Covid or because of Covid restrictions placed on travel then fees can be switched to new dates within 2 years for no extra charge or be refunded minus the registration fees. Proof of Covid will need to be presented.
3. VISAS AND PASSPORTS
Visa/Passport applications are the responsibility of the student. We must be notified if visa applications are refused at least four weeks before the start of the course for school course fees to be refunded upon presentation of supporting documentation from the British Embassy. For adult courses at partner schools, in the case of a visa refusal, SKOLA will refund deposits minus a £150 charge up to 8 weeks before the start of the course. For junior courses, SKOLA will keep an administration charge of £75 per student and one week’s accommodation fees, if applicable. If a notification of refusal is less than 4 weeks then the £500 deposit will be kept. As it is a legal requirement that schools keep copies of passports of visa nationals, all students must bring their passport/identity card with them on the first day of school for checking and possibly photocopying.
4. CONDUCT
Students must follow the three rules: to be ready, to be kind, and to be safe. SKOLA reserves the right to exclude or suspend students if they don't follow the rules, their attendance is not satisfactory, or for reasons of serious misconduct. Visa nationals who do not attend regularly will be reported to the Immigration Authorities. No refund will be given in such circumstances. The cost of this early return will be the responsibility of the student’s own family who is also liable to be charged for any damage caused by the student concerned. Appeals may be made in writing to the Director. Parents or guardians must arrive promptly at pick-up. Parents will be charged £1 per minute per student if they arrive more than 15 minutes after the end of the course.
5. WELFARE
SKOLA has a duty of care for students under the age of 18 in accommodation provided by SKOLA. In the case where students do not follow the regulations set by SKOLA or the SKOLA homestay provider, the parents will be contacted. If this behaviour continues, the student may be asked to leave the course. SKOLA has three rules: ready, kind and safe. A serious breach of the rules, or persistent breaking of the rules may result in a meeting with the Principal or Director which could result in a student being asked to leave the course.
6. ACCOMMODATION
Homestay and private home providers reflect the multi-cultural aspect of life in England and are selected and inspected according to the British Council criteria. They are chosen for the warm welcome and care they will provide for students and not for their proximity to the school. We will take into consideration requests made by students at the time of booking and will endeavour to meet these but cannot guarantee to fulfil every request unless it concerns health factors such as allergies. Giving 2 weeks notice will ensure they have no cancellation fees if they are non-visa dependent students, if visa dependent they have the £25.00 admin fee to pay and no other cancellation fees if 2 weeks notice and a copy of the visa refusal letter. If a change of accommodation is requested within 14 days prior to arrival – or after arrival – there will be a cancellation charge of one week’s accommodation fees.
7. DAMAGE OR LOSS
The School does not accept responsibility for the loss, damage or theft of any personal effects including money not in its care. We advise all students to arrange full insurance for health, travel and possessions.
8. ILLNESS
The School must be notified promptly of any absences through illness. The School must be notified of suspected or known infectious diseases so that appropriate action can be taken.
9. SCHOOL CLOSURES
The school is open on bank holidays. In the event that any school is closed or unable to perform its contractual obligations by reason of ‘Force Majeure’ as defined herein the school shall be under no obligation to refund any part of any fees paid. A ‘Force Majeure’ occurrence shall mean an occurrence beyond the control and without the fault or negligence of the party affected and by which exercise or reasonable diligence the said party is unable to prevent or provide against. Without limiting the generality of the foregoing ‘Force Majeure’ occurrences shall include; acts of nature (including fire, flood, earthquake, storm, hurricane or other natural disasters), or invasion acts of foreign combatants, terrorist attacks, the military of other usurped political power or confiscation, nationalisation, government sanction or embargo, labour disputes of third parties to this contract, or the prolonged failure of electricity or other vital utility services. The schools reserve the right to vary details of the courses offered without notice and to cancel courses should the minimum number of participants not be reached.
10. HOW TO ENROL
Bookings can be made online, at www.skola.co.uk/register
Once your enrolment form has been received, the booking will be confirmed if there are places available and an invoice will be issued. On receipt of the deposit, all necessary documents will be sent. Details of accommodation will be sent at least one week before the commencement of the stay. If, after the enrolment form has been received any changes are made, such as change of dates, change of spelling, change of passport number, etc. there will be a charge of £25 on each occasion the documents are re-issued.
11. HOW TO PAY
1. By Credit or Debit Card
We accept payment by credit card for tuition, accommodation and other fees. Please note credit card details given for the payment of deposits, will automatically be used for payment of balances due. This balance will be taken 4 weeks before the course start date unless alternative arrangements for payment have been made. You can pay for any service at www.skola.co.uk/pay-by-card by referencing the student's name and the service required.
2. Bank Transfer
Bank charges are the responsibility of the student or agency. Please add £15 to cover UK bank charges if making payment by Bank Transfer. Details of the account to which the transfer should be made will be indicated on the invoice.
PLEASE ENSURE THAT THE STUDENT’S NAME AND THE INVOICE NUMBER IS MENTIONED ON THE BANK TRANSFER DOCUMENTATION, AND FORWARD A COPY TO THE INFORMATION & ADMISSIONS CENTRE. You can use our local currency account for the best rates - details at www.skola.co.uk/pay-by-transfer
12. ONLINE LESSONS
Please give us 1 week's notice if you don't want to continue with a plan. Please provide at least 48-hour notice for any changes to your regular lesson slot.
1. Personal Data. The Client hereby agrees that by releasing any Personal Data as submitted by the Client on the Site, You acknowledge that You are wilfully providing Your Personal Data in an attempt to initiate contact with one or more potential Tutors.
2 Cancellations, Rescheduling and No-Show
2.1 You confirm and agree that the Tutor will have reserved a time slot and You therefore acknowledge and agree that the Tutoring Services shall commence on the Deemed Start Date. You hereby waive Your statutory cancellation rights to the extent possible pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”) and agree for the Services to start on the Deemed Start Date.
For the avoidance of doubt, prior to payment of Your Client Fees being received by SKOLA a Client shall be entitled to cancel the Tutoring Services ordered. Once payment of Client Fees has been made by the Client, in the event that the Client wishes to cancel the Tutoring Services ordered, the following cancellation provisions shall apply:
a. if cancelled or rescheduled within forty-eight (48) hours of the lesson start date and time, You shall forfeit 100% of the Client Fees payable; or,
b. if cancelled in excess of forty-eight (48) hours prior to the lesson start date and time, You will be offered a re-scheduled lesson.
2.2 All lesson cancellations (and any refund requests or requests to re-schedule) must be made directly via the Site and in writing to info@skola.co.uk (with “IMPORTANT – CANCELLATION REQUEST” or like message in the subject line) (“Cancellation Notification”).
2.3 If You simply do not show up to Your lesson and You do not notify us, You will not be entitled to a refund in whole or in part under any circumstances.
2.4 If You can't make a lesson at shorter notice, please still get in touch with the teacher or SKOLA administrator to inform us.
3. Conduct
3.1 You may only access the Site and use the Services for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to Your use of the Services.
3.2 You agree that You will treat the Tutors with respect and not use obscenities, make threats, or discuss matters other than those directly related to the subject of the lesson.
3.3 Save for where it may be deemed necessary, You agree that You will not disclose any information to a Tutor that could be considered personally identifiable information including Your address, telephone number, email address, National Insurance number, password or any other information that could be used to identify or locate You.
A violation of this Agreement may lead to a suspension of Your Account. Notwithstanding this clause, it is understood that We will pass Your name on to Your Tutor and You hereby forfeit Your privacy and anonymity under these Client Terms to the extent necessary to utilise the Services.
3.4 You agree that You will not solicit any such information from any Tutor, and agree that if any Tutor ever discloses such information to You; asks You for any personal information; or suggests any offline meeting or conversation; You will immediately report this to us.
3.5 We may terminate any lesson where we consider, in our sole discretion, that You are uploading or otherwise transmitting inappropriate content.
3.6 You shall not, without the prior written consent of SKOLA, at any time from the date of commencement of these Client Terms to the expiry of six (6) months after termination of these Client Terms solicit or encourage one to one tuition or other tuition services either in person or online to a person who is, or has been, a Tutor introduced to You by SKOLA.
4. Intellectual Property
4.1 You agree that any user-generated content You contribute to lessons will not contain any third party copyright material, or material that is subject to other third party proprietary rights (including rights of privacy or rights of publicity), unless You have a formal agreement or permission from the rightful owner.
4.2 All Intellectual Property Rights in all Materials produced by the Tutor pursuant to the performance of the Tutoring Services shall be the property of the Tutor.
4.3 You acknowledge that all lessons that You participate in may be recorded with your verbal consent and You agree to the storage and use of such Recordings by SKOLA.
5.0 Reviews and Disputes
5.1 It is a feature of the Site that the Client can leave Client Reviews about a teacher. If the Client has an issue or dispute please contact the administrator first to see if they can be resolved. SKOLA is entitled to carry out an investigation upon receipt of such feedback or comments and in exceptional cases, SKOLA is entitled to suspend the online lesson services until an investigation is carried out and may in exceptional cases be entitled to terminate Your Agreement forthwith.
5.2 All Disputes reported to SKOLA by a Client (or by a Tutor) will be investigated at SKOLA’ option.
The parties agree that they shall attempt in good faith to resolve any Dispute promptly through negotiations between You and an officer of SKOLA. SKOLA will use all reasonable endeavours to provide a written response via email to any issue raised by a Client or a Tutor via the Site within fourteen (14) days. SKOLA reserves the right to inform a Tutor or a Client respectively of any Dispute raised against them and to provide them with a copy of any response provided by SKOLA.
5.3 During any given Contract, You must inform SKOLA immediately and in any event, within twenty-four (24) hours, of any Dispute You may have with a Tutor in connection with the provision of the Tutoring Services rendered by a Tutor or otherwise.
5.4 You agree to cooperate fully with SKOLA in resolving any Dispute with a Tutor.
5.5 SKOLA reserves the right to suspend Your Account with immediate effect while an investigation is conducted.
Your Account may be reactivated once an investigation has been completed.
The consequence of any investigation instigated by You or a Tutor is entirely at SKOLA's discretion.
6 Termination
6.1 Client Terms shall commence on the date We activate Your Account on the Site and shall continue unless terminated with immediate effect (without compensation) upon either party serving Written Notice on the other or, if the Client is committed to an existing Contract, upon the conclusion of the existing Contract provided that SKOLA has no objections to the continuance of an existing Contract.
6.2 SKOLA reserves the right to terminate this Agreement with You immediately without compensation or Written Notice if You commit a breach of any of these Client Terms, or if:
a. any information provided by You is found to be untrue, inaccurate, out-of-date, or incomplete;
b. You act in any way that has brought, or could bring, SKOLA in to disrepute; or,
c. You do not show up at an lesson without having cancelled it or You repeatedly cancel lessons.
6.3 In the event of any such termination, the Client shall pay for all Tutoring Services already successfully delivered and which are not the subject of a Dispute as at the date of termination and neither SKOLA nor the Tutor shall be liable for any Losses incurred by You after the date of termination.
13. CONFIRMATION
By submitting the Registration Form, you confirm that you have read and agreed to SKOLA’s Conditions of Enrolment.
For further information contact the School Manager, Ben Toettcher Email: info@skola.co.uk / Tel: + 44 (0) 20 7387 7575